SCOPE: MongoliaDATA COLLECTION METHOD: Quantitative researchSAMPLE SIZE: n=96TIME PERIOD: 2021.07.26 – 2022.07.26GOAL: Customer satisfaction is evaluated monthly for each service received, and the survey is translated into English and registered in the survey database.MAIN FINDINGS: A trained operator (enumerator) collected data from the target employee according to a pre-designed questionnaire. Data collection for the study was done through telephone interviewing (CATI). The project manager responsible for the research has translated it and entered it into the system. This survey evaluated the satisfaction of 8 customers every month and in total 96 customers, multiple counts, throughout the year. We have created a standard server room to protect the data of the CATI center. Servers, databases, and computers where information is stored are fully protected from risks such as natural disasters, power outages, and theft. Policies, technologies, and procedures to ensure information security are implemented in our operations.

SCOPE: MongoliaDATA COLLECTION METHOD: Sample survey and qualitative researchSAMPLE SIZE: n= 391TIME PERIOD: 2022.05.02 – 2022.07.02GOAL: The aim of the research is to clarify, evaluate and conclude how satisfied the licensees are with the current situation of regulation of communications industry, the factors affecting it, its effects, the problems faced, and the problems related to demand, and suggestions on how to improve the activities in the future.MAIN FINDINGS: Customer satisfaction will be evaluated on a scale of 1-5, and the closer to 5, the higher the satisfaction. About 50 indicators of 4 sub-groups, such as indicators related to special licenses, indicators related to CRC activities, indicators related to telecommunications industry policies and regulations, and indicators related to each type of special license, were determined in detail and related analyzes were performed.

SCOPE: Ulaanbaatar cityDATA COLLECTION METHOD: Qualitative researchSAMPLE SIZE: n=13TIME PERIOD: 2021.12.22 – 2022.06.30GOAL: In order to improve the legal framework of the organization's documents, we conducted a survey to determine the situation and develop relevant procedures and recommendations based on the results of the survey.MAIN FINDINGS: Within the scope of this research, a qualitative and documentary study was conducted to identify the internal structure of the commissioning organization, the current situation of record keeping, problems and needs in record keeping activities. Based on the results of the research, suggestions and procedures were developed to improve the organization's future record keeping environment, and training and promotion work was organized for relevant employees.

SCOPE: Ulaanbaatar city, and Darkhan-Uul, Orkhon and Dornogovi provincesDATA COLLECTION METHOD: Quantitative researchSAMPLE SIZE: n=36TIME PERIOD: 2022.05.29 – 2022.06.30GOAL: The purpose of this study is to increase the participation of private health institutions and expand cooperation in improving the quality and availability of TB care and services.MAIN FINDINGS: The research was carried out to assess the current situation of private health care institutions participating in tuberculosis care, and to assess the interests and resources of private health care institutions. Moreover, we made a policy plan to improve coordination and cooperation between public and private sector health organizations. At present, only half of private health care institutions are performing primary TB diagnosis (screening of suspected cases), which indicated insufficient involvement of private health institutions in TB activities. Funding for tuberculosis is included in the health insurance fund, but the lack of interest in the diagnosis of tuberculosis by the private health institutions is due to the lack of human resources, lack of equipment, interest in providing care and services only in their specialized fields, and the problem of obtaining funding.

A memorandum of cooperation was signed with the Business Academy at the Mongolian National Chamber of Commerce and Industry. Within the framework of this cooperation, the "1000 RESEARCHERS" program will be implemented and training will be organized, with the aim of making the public aware of research methods and skills, and contributing to the creation of a data literate nation. We will deliver methodological knowledge and information of all stages of research and analysis systematically in the simplest way, making a real contribution to become a “Data Literate Nation”.

SCOPE: Tuv, Dornod, and Khovd provinces, MongoliaDATA COLLECTION METHOD: Sample survey, qualitative research, secondary researchSAMPLE SIZE: n= 1,552TIME PERIOD: 2022.04.28 – 2022.06.28GOAL: The main objective of this consultancy is to evaluate and determine the results of the implementation of the activities in the framework of the "approved policies and programs in the field of food, agriculture, and light industry", and customer satisfaction level with the work and services provided by the MOFALI and local governments to citizens and development of recommendations, and refine the planning of policy documents based on research results and identify the needs of stakeholders.MAIN FINDINGS: When evaluating the effectiveness of the policy document, the methodology included in Appendix 8 of "Common Procedures for Monitoring and Evaluation of Policy Document Implementation and Activities of Administrative Organizations" was used. The impact of the implementation of the development policy document on economic development and administrative activities, the impact on social development, and the impact on legislation and the legal system were evaluated in detail.

SCOPE: Target areas of the project or Kherkh bagh, Tunkhel town, Nomgon town, Mandal soum, Saikhan soum, Selenge provinceDATA COLLECTION METHOD: Qualitative researchSAMPLE SIZE: A total of 60 participants, including children, citizens, representatives of local authorities form target areas, and specialists in charge of the project and program of the World Vision Mongolia International Organization, were included in the qualitative research.TIME PERIOD: 2022.03.11 – 2022.05.31GOAL: The purpose of the closing evaluation of Zuunkharaa local program is to study the effects of the activities and projects implemented on the local people’s livelihoods within the framework of the program in the 18-year period, and develop conclusions and recommendations based on the theory of change.MAIN FINDINGS: The following objectives were met within the scope of the research work. Studying the planned and unplanned changes that have occurred at the local level since the implementation of the program based on the well-being of citizens and households, To study the capacity and cooperation of citizens and localities to continue the projects and activities that have been effectively implemented during the program period and can be continued in the future, During the implementation of the program, the extent which local citizens, representatives of government organizations, and civil society organizations have learned management and skills in other fields from World Vision Mongolia International Organization, To investigate whether cooperating organizations and participants have determined the areas of further cooperation to ensure the well-being of children and local communities. A combination of primary and secondary research methods were used to perform the closing evaluation of “Zuunkharaa Local Program”. In this study, while using the internationally accepted method of project evaluation, the evaluation of the project was carried out based on the "Theory of Change".

SCOPE: Mongolia, UlaanbaatarDATA COLLECTION METHOD: Mystery shopping studySAMPLE SIZE: n=60TIME PERIOD: 2022.04.25 – 2022.05.25 and 2022.12.06 – 2022.12.26GOAL: This study aims to determine whether real estate agents are able to follow their internal standard rules and provide full service to customers, whether the ethical norms are followed by giving priority to the interests of the organization over personal interests and to determine whether agents can work with integrity and build trust in one direction with one policy standard.MAIN FINDINGS: Research data collection was conducted by a trained secret shopper (enumerator) based on a pre-designed assessment of the target employee using the mystery shopping method. The mystery shopper observed and rated on each item on approved evaluation sheet on the employee.

SCOPE: Darkhan-Uul provinceDATA COLLECTION METHOD: Sample survey and qualitative researchSAMPLE SIZE: n= 555TIME PERIOD: 2022.04.12 – 2022.05.20GOAL: The aim is to survey citizens' opinions about the quality and accessibility of the services of "Darhan-Us suvag" JSC, provide external evaluation, and develop suggestions and recommendations for further improvement of operations.MAIN FINDINGS : Satisfaction level was calculated in detail by 33 sub-indicators of the total 7 main indicators related to service quality, availability, environment, information distribution, transparency, management, organization, and staff providing services. Analysis of GAP and satisfaction management factors was carried out, and suggestions and recommendations were developed based on the research results.