SCOPE: Mongolia

DATA COLLECTION METHOD: Sample survey and qualitative research

SAMPLE SIZE: n= 391

TIME PERIOD: 2022.05.02 – 2022.07.02

GOAL: The aim of the research is to clarify, evaluate and conclude how satisfied the licensees are with the current situation of regulation of communications industry, the factors affecting it, its effects, the problems faced, and the problems related to demand, and suggestions on how to improve the activities in the future.

MAIN FINDINGS: Customer satisfaction will be evaluated on a scale of 1-5, and the closer to 5, the higher the satisfaction. About 50 indicators of 4 sub-groups, such as indicators related to special licenses, indicators related to CRC activities, indicators related to telecommunications industry policies and regulations, and indicators related to each type of special license, were determined in detail and related analyzes were performed.