SCOPE: Mongolia

DATA COLLECTION METHOD: Quantitative research

SAMPLE SIZE: n=96

TIME PERIOD: 2021.07.26 – 2022.07.26

GOAL: Customer satisfaction is evaluated monthly for each service received, and the survey is translated into English and registered in the survey database.

MAIN FINDINGS: A trained operator (enumerator) collected data from the target employee according to a pre-designed questionnaire. Data collection for the study was done through telephone interviewing (CATI). The project manager responsible for the research has translated it and entered it into the system.

This survey evaluated the satisfaction of 8 customers every month and in total 96 customers, multiple counts, throughout the year. We have created a standard server room to protect the data of the CATI center. Servers, databases, and computers where information is stored are fully protected from risks such as natural disasters, power outages, and theft. Policies, technologies, and procedures to ensure information security are implemented in our operations.