SCOPE: Darkhan-Uul province

DATA COLLECTION METHOD: Sample survey and qualitative research

SAMPLE SIZE: n= 555

TIME PERIOD: 2022.04.12 – 2022.05.20

GOAL: The aim is to survey citizens' opinions about the quality and accessibility of the services of "Darhan-Us suvag" JSC, provide external evaluation, and develop suggestions and recommendations for further improvement of operations.

MAIN FINDINGS : Satisfaction level was calculated in detail by 33 sub-indicators of the total 7 main indicators related to service quality, availability, environment, information distribution, transparency, management, organization, and staff providing services. Analysis of GAP and satisfaction management factors was carried out, and suggestions and recommendations were developed based on the research results.