SCOPE: Actively operating English language training centers in Ulaanbaatar.DATA COLLECTION METHOD: Secondary researchTIME PERIOD: 2022.01.25 – 2022.03.15GOAL: The study was carried out in order to determine the characteristics, advantages and disadvantages of English language training centers operating in the city of Ulaanbaatar, as well as the market capacity.MAIN FINDINGS: The training centers systematically teach their courses for adults according to the appropriate program for their level. On average, one level of training lasts 10 weeks, with an average of 3 sessions per week, and a total of 50 hours of lessons. The average tuition fee for regular classes is 9,414 MNT per hour, and 20,000-118,000 MNT for one-on-one sessions. The market capacity calculated using the average indicators is 1,234,646,100 MNT per year if it is calculated as 20 percent of the total market. Citizens usually find information about training centers from the social media and friends, and when choosing a training center, they make their choice based on fees, teachers' skills, and curriculum.

Our company signed a memorandum of cooperation with M-Vector LLC, a research and consulting services company from Kyrgyzstan.Ambassador Extraordinary and Plenipotentiary of Mongolia to Kyrgyzstan S. Ganhuyag, Ambassador Counselor G. Erdenebat, Executive Director of M-VECTOR Company Neil Haibulin, Executive Director of SICA Company J. Erdenebileg and Deputy Director G. Erdene participated in the signing ceremony.Within the framework of this cooperation, we will create a research and data bridge connecting Kyrgyzstan and Mongolia. I am confident that many business and cultural cooperation will be created through this bridge.

SCOPE: Citizens residing in foreign countries who had experience getting a service from diplomatic missions of Mongolia. Citizens residing in a total of 20 countries participated in the survey.DATA COLLECTION METHOD: Quantitative researchSAMPLE SIZE: n=204TIME PERIOD: 2022.01.02 – 2022.02.20GOAL: The purpose of the study is to determine the quality, culture, and availability of prospective services by investigating and analyzing citizens' attitudes about the performance and results of services provided to citizens by diplomatic missions and whether the services delivered to citizens are of high quality, accessible, and prompt without bureaucracy.MAIN FINDINGS: Of the 204 people who participated in the survey, 30.88% of them participated in from South Korea, 17.65% from Germany and 9.31% from Sweden. The overall customer satisfaction of diplomatic missions was rated at 2.76 points. This rating is an indication that the customer satisfaction level is low, and further actions are needed to improve this rating. For instance, improving the professional knowledge and work skills of experts in charge of clients, improving customer relations and service culture when appointing and employing service officials or paying attention to providing more friendly and polite service, and providing trainings on a regular basis on the distinct characteristics of diplomatic mission services for workers, understanding of the country's social culture, and professional development training for employees.