SCOPE: Mongolia, Ulaanbaatar

DATA COLLECTION METHOD: Mystery shopping study

SAMPLE SIZE: n=60

TIME PERIOD: 2022.04.25 – 2022.05.25 and 2022.12.06 – 2022.12.26

GOAL: This study aims to determine whether real estate agents are able to follow their internal standard rules and provide full service to customers, whether the ethical norms are followed by giving priority to the interests of the organization over personal interests and to determine whether agents can work with integrity and build trust in one direction with one policy standard.

MAIN FINDINGS: Research data collection was conducted by a trained secret shopper (enumerator) based on a pre-designed assessment of the target employee using the mystery shopping method. The mystery shopper observed and rated on each item on approved evaluation sheet on the employee.